PRIVACY POLICY

Brown Bear Comedy Ltd (“we”, “us”, “our”) respects your privacy and is fully committed to protecting your personal information. This privacy policy outlines how we collect, use, store, disclose, and safeguard your data when you visit our website or engage with our services, which include selling clothing and accessories.

Please read this privacy policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined below. If you do not agree with any part of this privacy policy, please refrain from using our website or services.

(1) Information We Collect

When you interact with us, we may collect the following types of personal information:

Identifiers and Contact Data:

• Full name
• Email address
• Phone number
• Postal address (including postcode)

Transaction Data:

• Details about products purchased
• Order history and fulfillment details

Payment Data:

• Encrypted payment details (handled securely by our third-party payment processors; we do not store full payment card numbers).
• Any additional details necessary to provide our services or respond to enquiries.
• Any other information you voluntarily provide to us when contacting our business.

We may also collect non-personal data, such as browser type, operating system, and browsing behaviour on our website, to enhance user experience and analyse traffic.

(2) How We Use Your Information

We use the personal information collected for the following purposes:

• To process and fulfill your orders and manage returns.
  To process payments and generate invoices.
• To respond to enquiries submitted via our website, phone, or email.
• To communicate updates, special offers, and service improvements (only if you have opted in).
• To ensure compliance with legal and regulatory obligations.
• To improve our website and services through customer feedback and data analysis.

(3) Data Sharing

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

• Trusted third-party service providers who assist in delivering our services (e.g., payment processors, shipping carriers, subcontractors, or IT service providers).
• Legal or regulatory authorities when required to comply with legal obligations.
• Professional advisors, such as accountants or legal consultants, for business compliance.

All third parties we work with are required to protect your information in accordance with applicable data protection laws.

(4) Data Security

We have implemented appropriate technical and organisational measures to safeguard your personal information from unauthorised access, alteration, disclosure, or destruction.

While we take every precaution to protect your data, no method of transmission over the internet is entirely secure. We encourage you to take steps to protect your own information, such as using strong passwords and avoiding sharing sensitive data via unencrypted email.

(5) Your Rights and Choices

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Objection: Object to the processing of your data for direct marketing purposes.
• Restriction: Request that we limit how we process your data in certain circumstances.
• Data Portability: Request a transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details below.

(6) Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, including compliance with legal and regulatory requirements (such as retaining transaction records for tax purposes).

Once data is no longer needed, we securely delete or anonymise it.

(7) Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, remember your shopping preferences, analyse website traffic, and improve our services.

You can manage cookie preferences through your browser settings. You may also be presented with a cookie banner on your first visit to obtain explicit consent, as required by law.

(8) Changes to This Privacy Policy

We reserve the right to update this privacy policy from time to time to reflect changes in our business practices or legal requirements.

Any modifications will be posted on this page with an updated effective date. We encourage you to review this privacy policy periodically.

(9) Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at [email protected] or [email protected].

(10) Consent

By using our website or engaging with our services, you consent to the collection and use of your personal information as described in this privacy policy.